Helpful answers

Frequently asked questions

Quick answers about products, makers, orders, delivery and the Miracle Ceylonia marketplace.

01

Products & rituals

What is Miracle Ceylonia?

Miracle Ceylonia is a curated multi-vendor marketplace concept for Sri Lankan skincare, haircare and body care.

What is Tropicále?

Tropicále is the featured botanical beauty brand shown throughout this design prototype.

Where can I find ingredients and directions?

Each final product page will show ingredients, directions, size, maker details and relevant cautions.

02

Orders & delivery

How can I track my order?

Where courier tracking is available, dispatch information will be sent using the contact details supplied at checkout.

Can I change an order after placing it?

Contact customer care as soon as possible. Changes depend on whether fulfilment has started.

Do you deliver throughout Sri Lanka?

Island-wide delivery is intended for launch, subject to courier coverage and final delivery settings.

03

Marketplace & support

How do I become a vendor?

Use the contact page and choose the maker or partnership subject. The final onboarding process will include product and business review.

How do I contact customer care?

Visit the contact page or email info@miracleceylonia.com.

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