Delivery coverage
We intend to offer delivery throughout Sri Lanka using approved courier partners. Any locations with limited service or extended delivery times will be identified at checkout.
Processing times
Orders are prepared after payment or order confirmation. The final dispatch timeline, weekend handling and public-holiday schedule must be confirmed before launch.
Delivery charges
Available delivery methods and their exact cost will be displayed at checkout before an order is placed. Promotional free-delivery thresholds will be clearly identified when active.
Tracking your order
When tracking is available, customers will receive a dispatch update using the contact information supplied during checkout.
Delays or damaged parcels
If a parcel is delayed, arrives damaged or contains the wrong item, please contact customer care with the order number and clear photographs where relevant.